Office Roles – Who Am I Talking To Chandler, AZ
It takes quite a few people to run a dental office. Some of them may interact with patients during their appointment, while others handle certain duties that are behind the scenes. Each team member in a dental office plays a crucial role in making sure things run smoothly. Your dental health is always the first priority, no matter who you encounter during your time in the office.
Dental staff all work together to make sure your appointment is handled efficiently. The staff at Flossophy Dental in Chandler and the surrounding area are ready to assist you with your dental health needs. Call us at (480) 522-2231 to learn more or schedule an appointment.
Primary Care Staff
The primary care staff in a dental office consists of the dentist and dental hygienist. The person who conducts teeth cleanings during a routine appointment is the dental hygienist. Hygienists are primarily concerned with preventative dental care and will update a patient's health history, do various oral health screenings, and look for areas of concern. They will also remove plaque and tartar from teeth, polish and floss them, take X-rays when needed, and discuss how to properly maintain dental hygiene.
Dentists are considered doctors of oral health and have been licensed and trained in diagnosing, preventing, and treating oral diseases, injuries, and malformations. Towards the end of your preventative check-up, the dentist will come in to do an exam. They will not only take a closer look at the patient's teeth and gums but also the jaw and other soft tissues. If needed, a dentist will perform tooth extractions, prepare and place fillings, and any other surgical procedures on the teeth, bone, and soft tissues of the mouth.
“The primary care staff in a dental office consist of the dentist and dental hygienist.”
Back-Office Staff
The back-office staff or dental assistants handle a variety of different tasks in a dental office ranging from clinical work to office duties. They can be a huge asset to the dental staff and often improve the efficiency of an office. Patients can encounter a dental assistant in the following ways:
- Assisting the dentist during a treatment procedure
- Taking and developing X-rays
- Providing post-care instructions following surgery or another treatment
- Teaching appropriate ways to maintain oral health
- Taking impressions of teeth
- Scheduling appointments
- Providing comfort before, during, and after treatment
“The back-office staff or dental assistants handle a variety of different tasks in a dental office ranging from clinical work to office duties.”
Administrative Staff
Administrative staff in a dental office help with day-to-day operations. They often include a receptionist and office manager or administrator. The receptionist is the first face you'll encounter when you walk into a dental office. Their main responsibility is patient communications, both before the visit and during.
Receptionists check patients in and out and may even book their next appointment. Other duties can include calling patients to confirm upcoming appointments and answering emails. They can also check insurance eligibility and enter insurance information into the dental office practice management software so that treatment can be accurately billed.
The office manager or administrator helps run the overall business so that the rest of the dental staff can focus on patient care. They can perform many administrative tasks including payroll, record keeping, answering phones, scheduling appointments, taking payments, accounting, and even human resources. This role also manages the employees of the dental office, assigns tasks, and is often responsible for the hiring of employees.
“Administrative staff in a dental office help with day-to-day operations.”
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Treatment Coordinator
Patients may encounter a dental office treatment coordinator. This position works with patients to give an overview for extensive dental care, such as crowns, dentures, dental implants, or bridges. Coordinators help plan out the series of appointments and give patients a financial estimate of the cost for the treatment plan. They also work with the provider to determine the optimal course of treatment for patients.
“This position works with patients to give an overview for extensive dental care, such as crowns, dentures, dental implants, or bridges.”
Questions Answered on This Page
Q. Who is considered a treatment coordinator?
Q. Who is part of primary care staff?
Q. Who is a part of back-office staff?
Q. Who is a part of administrative staff?
Q. Who is the billing specialist?
People Also Ask
Q. What services does a general dentist provide?
Q. What parts of treatment do dental hygienists help with?
Q. Why is preventative care important? How can it save you money?
Q. Why is it important to find the right general dentist?
Q. What family members may need extra help with their oral hygiene?
Billing Specialist
The billing specialist in a dental office handles insurance and patient balances. They also submit insurance claims, make follow-up calls to insurance providers, and post any payments to the practice management software. If there is a balance owed, the billing specialist will follow up with the patient to discuss payment options.
“To become a dental hygienist, a person will need to attend an accredited dental hygiene program.”
Frequently Asked Questions About Dental Staff
Q. Who is in charge of cleaning my teeth?
A. A dental hygienist is the dental staff member responsible for the removal of plaque and tartar from your teeth, along with polishing and flossing. They will also do various oral health screenings. Dental hygienists can also answer any questions you may have about preventative dental health.
Q. What does a dentist do?
A. A dentist handles the more complex dental procedures such as fillings or tooth extraction. They will also come in near the end of your regular dental appointment to look for any problems with your teeth and gums. During this time, you can also ask any questions you might have about your oral health.
Q. What does a dental hygienist do?
A. Dental hygienists conduct routine teeth cleanings and examinations. They are also responsible for preventative treatments, updating a patient's health history, screening for oral health conditions, and looking for areas of concern. During routine appointments, they remove plaque and tartar from teeth, polish and floss them, take X-rays, and discuss how to properly maintain dental hygiene at home.
Q. Will I need to see a treatment coordinator?
A. If the dentist decides you need follow-up care, a treatment coordinator will likely talk to you about the suggested procedure, why it's necessary, and any costs that are involved. This person can also discuss what your insurance provider may cover. Treatment coordinators will require your consent before moving forward with any plans.
Q. I have a billing question. Who should I talk to?
A. The billing specialists or office managers can handle the majority of billing questions. The billing specialists can follow up with your insurance provider to discuss coverage. They can also talk to you about payment options.
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Dental Terminology
- Receptionist
- A dental receptionist is a front desk administrative worker who answers phones, takes messages for dentists and staff, and greets patients as they enter the office. The typically assist patients in filling out paperwork.
- Treatment Coordinator
- A dental treatment coordinator is responsible for providing the patient an overview of a course of treatment, explaining the cost and helping them plan out the series of appointments. The TC will also follow through with the provider and patient to ensure completion of treatment.
Contact Our Team for Your Next Appointment
No matter what their role is, every member of our staff is committed to giving patients a great experience. Call us at 480-522-2231 for an appointment. Our team offers comprehensive dental care for patients in Chandler.
Helpful Related Links
- American Dental Association (ADA). Glossary of Dental Clinical Terms. 2025
- American Academy of Cosmetic Dentistry® (AACD). Home Page. 2025
- WebMD. WebMD’s Oral Care Guide. 2025
About our business and website security
- Flossophy Dental was established in 2018.
- We accept the following payment methods: American Express, Cash, Check, Discover, MasterCard, and Visa
- We serve patients from the following counties: Maricopa County
- We serve patients from the following cities: Chandler, Gilbert, Mesa, Tempe, and Phoenix
- National Provider Identifier Database (1639561145). View NPI Registry Information
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